Embedded Computing
Repair Support
Contact Us via email or at the numbers below
|
North America |
800 551 1016 |
8:00am to 5:00pm (GMT-07:00) |
|
Europe |
44 (0) 1509 634300 |
8:00am to 5:00pm (GMT) |
|
Japan |
81 (3) 5424 3101 |
9:00am to 5:00pm (GMT+09:00) |
|
China |
86 (21) 5292 5800 Ext: 2115 |
9:00am to 5:30pm (GMT+08:00) |
|
Asia / Pacific |
86 (21) 5292 5712 |
9:00am to 5:30pm (GMT+08:00) |
Warranty Repairs
Emerson Network Power warrants that all products will be free from defects in material or workmanship and will substantially conform to Emerson Network Power's applicable specifications.
Emerson Network Power offers a warranty for all standard products, including internally installed devices and board products.
For software products, Emerson Network Power warrants the media to be free of defects in materials and workmanship for a period of 90 days.
The warranty period begins on the date of shipment from Emerson Network Power's applicable facility. If a product is repaired or replaced under warranty, the warranty will continue only for the period remaining on the original warranty.
For further warranty information please Contact Us.
Make a Repair Request Online
To receive a Repair Request number please fill out the Repair Request form and submit it. You will receive a Repair Request number once your Service Request has been accepted and entered.
If you require further assistance please Contact Us via email or at the numbers below. Note: A Repair Request Number is required for all product returns.
Repair Request Tracking
You can track your returned product by using our Service Request Reporting tool available on our Customer Resource Center portal.
Non-Warranty Repairs
Any service and/or repair request for a product in which the factory warranty period has expired or has been invalidated is considered a non-warranty service. The costs of non-warranty service and repairs are the responsibility of the customer.
Our repair services team provides both warranty and non-warranty product repairs. They can also upgrade products to the highest available revision, apply engineering changes and enhance the functionality/performance of your products.
Our team can continue these quality services long after the products warranty period, evaluating failures and providing analysis on failing components and trends. These repair services are available on a 'per incident' quotation or as a termed contract.
Please contact Repair Services for more information on non-warranty repairs and services.
